Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free
shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations
we are unable to ship to. If you happen to be from one of those countries we will contact
you
.
LOST/MISSING PACKAGES
Prime Wigs are not liable if the incorrect address is placed during the checkout process.
Please make sure that your billing and shipping address is correct before processing
your order. If we have made an error we will fully take responsibility of the original order
that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing
our products, you consent that one or more packages may be shipped to you and may
get custom fees when they arrive in your country.
SHIPPING TIME
- Shipping time varies by location. These are our estimates:
- Location *Estimated Shipping Time
- United States 8-14 Business days
- Canada, Europe 8-15 Business days
- Australia, New Zealand 8-15 Business days
- Central & South America 10-20 Business days
- Asia 8-15 Business days
- Africa 15-30 Business days
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but
sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE
MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to
update on the system. If your order was placed more than 5 business days ago and
there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate
packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you
out.